Job Description
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met.
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Key Responsibilities:
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* Support customers with account opening, unsecured lending, and banking transactions
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* Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy, and secure
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Requirements
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To succeed in this role, you will need:
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* A passion for delivering quality experiences for diverse customers
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* A team player with keen attention to detail to ensure every transaction is efficient and accurate
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* Customer-centric thinking and appreciation for inclusion and diversity
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Benefits
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In this role, you will enjoy:
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* A comprehensive career development program to help you grow and develop your skills
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* Access to banking and financial services discounts, including competitive rates and reduced fees
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* An extensive range of benefits and discounted offers on travel, fitness, events, and technology
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* Variety of leave benefits, including parental leave, religious leave, special leave, sporting activities leave, and volunteer leave
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Join Our Team
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We are committed to creating a diverse and inclusive workplace where all colleagues' backgrounds and identities are respected and celebrated.
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Seniority Level: Entry level
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Employment Type: Full-time
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Job Function: Other
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Industries: Banking
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