About This Role
This position plays a pivotal role in providing effective maintenance support to clients. The successful candidate will be responsible for ensuring exceptional product support and service, responding promptly to maintenance calls and emails, coordinating with authorized repairers, and providing repair authorizations aligned with vehicle contracts.
* Foster a culture of accountability, engagement, and ownership of the customer experience. Promote collaboration within a proactive environment, encouraging team members to own their KPIs and strive for high customer satisfaction.
* Manage and control servicing and repair costs for fleet vehicles, minimizing downtime (VOR) and maximizing vehicle warranties.
* Advise clients on maintenance issues, including contract entitlements such as tyre allowance, roadside assistance, and accident management.
Key Qualifications
* Qualification in Automotive or equivalent is essential.
* Extensive experience in the motor industry is necessary.
* Experience in customer service roles and negotiating with suppliers is desirable.
* Strong technical and numerical skills, with thoroughness and accuracy in knowledge sharing, are required.
Benefits
* We offer competitive remuneration packages, flexible work arrangements, and opportunities for career progression.
* Our employees enjoy up to four extra days of leave annually, industry-leading parental leave, and access to educational resources.
* We prioritize employee wellbeing, offering subsidies and an Employee Assistance Program.
* Successful applicants will undergo pre-employment screening and have the opportunity to contribute to a diverse, inclusive company.