Service Engineer – Light and Laser Scanning Microscopy
Join the ZEISS Group as a Service Engineer – Light and Laser Scanning Microscopy.
ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. This role is responsible for the installation, regular maintenance, repair and technical support of ZEISS equipment and associated third party products as well as creating new business opportunities with the delivery of a consistently high level of customer service.
The successful applicant will have experience working with precision scientific equipment and a high level of computer literacy. The Service Engineer – Light and Laser Scanning Microscopy will primarily support our customer base in Victoria but will occasionally be required to travel interstate.
Key Responsibilities:
Conduct pre-installation site inspections and consult customers on installation requirements
Install ZEISS microscope systems, conduct acceptance testing and provide user training
Conduct preventive maintenance on systems to ensure highest performance standards and maximum uptime of instruments
Diagnose and repair all designated products within an assigned service territory as per specific training, manuals and guidelines
Provide qualified technical support to users of ZEISS microscopes in academic and industrial markets
Train customers on the use and application of confocal laser scanning microscopes and other high-end imaging systems
Engage with other team members locally as well as with support functions in head-quarter organisation on specific technical topics
Attend training courses locally and in our international support centres (Germany, China, USA)
Maintain company-issued test equipment and support tools, including spare parts
Interface with customers in a professional, pleasant and calm demeanour
Install and provide equipment maintenance at trade shows
Be self-motivated and work autonomously to ensure efficient customer support and promote the company's reputation in the market
Key Skills Required:
Formal qualification in the Electronic, Engineering, Physics, Life Science or related field
Previous experience servicing or working with precision scientific equipment would be beneficial
Experience in light microscopy as a user or technical role preferred
Robust awareness in PC supported instrument diagnostics would be an advantage
High level of computer literacy
Excellent verbal and written communication skills
The ability to work unsupervised and a high level of personal motivation
Willingness to travel within the territory as well as interstate when required
A current driver license
What's Great About Working At ZEISS:
Competitive salary and bonus scheme
Discounted lenses and other optical products
Employee Benefits Program with access to hundreds of everyday savings at over 9,000 locations
Employee Assistance Program (EAP)
Supportive, family friendly working environment
Foundation owned organisation
Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.
ZEISS is an equal opportunities employer and welcomes applications from all qualified candidates.
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📌 Service Engineer – Light And Laser Scanning Microscopy
🏢 ZEISS Group
📍 Melbourne