Lead Service Designer
Elevate the design of services that shape public experiences. This is a unique opportunity to drive meaningful change and create lasting impact.
Key Responsibilities
* Develop end-to-end omnichannel service design strategies that deliver tangible benefits for communities.
* Craft and implement actionable insights, compelling service blueprints, and innovation roadmaps.
* Collaborate with cross-functional teams to inform product development, ensuring solutions meet diverse stakeholder needs.
* Drive business growth by integrating inclusive, data-driven, and customer-centric practices.
* Present and champion metrics, insights, and recommendations to inform strategic decision-making.
* Mentor, coach, and grow design capabilities across teams, fostering a culture of collaboration and excellence.
Requirements
* Extensive experience in service design, with a portfolio demonstrating impact in complex environments.
* A proven track record of working with cross-functional teams to develop and deliver innovative solutions.
* Confidence navigating ambiguity, shaping clarity, and direction in uncertain or evolving situations.
* The ability to work effectively with legacy systems and constraints, finding creative solutions that balance innovation and deliverability.
* Strong stakeholder engagement skills, with the credibility to influence and align people at all levels.
* A growth mindset embracing ambiguity, testing assumptions, and continually improving solutions in complex environments.
* A commitment to inclusive, human-centered, and customer-focused outcomes creating real public value.
* Leadership inspiring and supporting others, building design capability, and fostering collaboration across teams.