Veterinary Specialist Services is an established Small Animal referral practice in South East Queensland. We have hospitals at Carrara, Jindalee, and Underwood. We are striving to create an environment where people can do their best work. Our teams are very passionate about delivering patient care and support each other to do it. We have a very diverse skill set and can offer just about all specialities, diagnostic modalities, and therapies across our practice group. We have residency training programs for vets, in house training programs for nurses and internships where many of our interns have progressed to become registered Specialists. We are involved in the industry with wide participation in professional groups, universities, continuing education courses and we run our own annual conference.
We are excited to welcome an experienced Client Care Officer to our team. You will be part of a friendly and collaborative hospital team, dedicated to providing exceptional client service and supporting our veterinary specialists across multiple departments.
Reporting to the Client Care Team Leader, you will be responsible for managing front-of-house operations, welcoming clients, scheduling appointments, and ensuring smooth communication between clients and the clinical team. You will also help maintain a professional, organised, and welcoming environment, contributing to a positive experience for both clients and patients.
This role is casual at our Carrara hospital. Hours will vary and weekend hours and overtime may sometimes be required.
The Role:
This is a unique opportunity to join our Client Care team as the welcoming face of a busy specialist veterinary hospital. You’ll support clients and their pets at every stage of their visit, delivering exceptional service, clear communication, and compassionate care in a fast-paced environment. Working closely with clinical teams, you’ll play a key role in coordinating appointments, managing enquiries, and ensuring a seamless client experience. If you thrive on teamwork, love building genuine client relationships, and stay calm under pressure, this role is for you.
What We Offer:
* Opportunity to attend the VSS Annual Conference.
* Access to mentoring, professional development, and a supportive, values-based culture.
* Work alongside experienced, internationally recognised colleagues while making a real impact on client experiences.
* Proven experience in a customer service or reception role, ideally within a veterinary or healthcare environment (preferred but not required)
* Strong communication skills with a genuine commitment to delivering exceptional client care
* Confidence with administration tasks, including bookings, billing, and handling enquiries in a fast-paced setting You’re the kind of person who:
* Brings a warm, empathetic and professional approach to every client interaction
* Thrives in a fast-paced environment and can juggle competing priorities with ease
* Has strong attention to detail and takes pride in keeping things organised and running smoothly
* Values teamwork, supports colleagues, and contributes to a positive clinic culture
* Is proactive, solutions-focused, and always willing to learn and grow
Classification:
Animal Care & Veterinary Services Award – Reception Level 4
Apply now! We look forward to hearing from you!