Air Liquide Healthcare Australia is a leading supplier of medical gases, homecare and sleep services, specialising in respiratory diseases and sleep diagnostics.
Provide administrative support to the commercial activity and/or to customers/patients, such as contract management and interfacing with customer organisations, payors (state or private insurance).
Main Accountabilities
* Receive and place predominantly routine calls.
* Maintain detailed and current knowledge of the company's products and services.
* Liaise with sales and technical staff to keep them up‐to‐date with customer needs.
* Answer customer telephone inquiries, orders, service requests and complaints.
* Analyse customer service needs for communication to service and technical departments.
Differentiating Criteria
* Handle larger accounts, managing contracts and overseeing a broader range of administrative functions.
* Provide guidance to junior agents.
Qualifications
* College certificate or diploma in medical office administration or relevant medical background.
* 5+ years of experience in general office practice.
* Requirement to become a Certified Polysomnographic Technician.
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