Automotive Service Manager / Fixed Operations Manager
West Coast Automotive Group is a family-owned Automotive Business which now has 4 Franchises within the group and is a business that prides itself on excellent customer service.
An excellent opportunity exists for Fixed Operations Manager to lead our customer focused Service and Parts Departments at West Coast Automotive Group.
Our main Franchise Mandurah GWM was #2 in Mandurah for sales in 2025 and we are constantly top 5 for Customer Satisfaction in Sales and After Sales.
Our ideal team member will have had previous experience as a Fixed Operations Manager with a strong focus on staff engagement, customer satisfaction and retention and attention to detail with outstanding time management and organizational skills.
We offer a competitive remuneration package that includes a fully maintained company vehicle as well as Incentives and Bonuses.
Our brands include Cars and Motorcycles and experience in both would be highly advantageous but not necessary.
We are looking for someone to ensure our customer service ethos is maintained in every interaction.
Your responsibilities will include:
* providing strong leadership, motivation and accountability to workshop and service staff, aligning activities with the broader business plan
* marketing of the Service Department, ensuring growth in revenue whilst controlling expenses
* reporting of the department\'s actual sales performance against set targets
* monitoring and maintaining a safe workplace in accordance with OH&S requirements
To be considered for this role, the following skills and experience are essential:
* Possess excellent communication skills
* A strong work ethic
* The ability to lead by example to create a cohesive work environment
* Computer literacy including Microsoft Office. A knowledge of Titan DMS will be advantageous however on the job training will be provided if required.
If you feel that you are the right person to join our family-owned business as key member of our management team do not let this rewarding opportunity pass you by. For a confidential interview apply now!
Please Note:
* We conduct reference checking, pre-employment medicals and AFP Criminal record checks.
* Applicants who do not have the required skills and/or experience will not be considered nor contacted.
* Applicants must be physically in Australia and must be an Australian or New Zealand citizen, or hold a permanent residency Visa.
* We are an equal opportunity employer, supporting gender equality and workplace diversity.
* All applications will remain confidential
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