Guest Service Manager Job Overview
The primary objective of this role is to oversee the Front Office and Call Centre teams, ensuring high-quality service is provided to guests.
* This includes managing hotel inventory and reservations to maximize occupancy and revenue.
* As a senior representative, resolving guest issues in a timely and professional manner will be crucial.
Main Responsibilities:
Front Office Management: Oversee day-to-day operations of the Front Office team, focusing on efficient service delivery.
Call Centre Team Management: Lead the Call Centre team to ensure exceptional customer service standards are met.
Hotel Inventory and Reservations: Maximize occupancy by effectively managing hotel inventory and making informed decisions regarding room allocations.
Guest Issue Resolution: Act as a point of contact for guests to resolve any issues or concerns promptly and professionally.
Requirements:
To excel in this position, you will require strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Skills and Qualifications:
* Excellent leadership and management skills.
* Strong communication and interpersonal skills.
* Able to work under pressure and make sound decisions.
* Familiarity with hospitality industry software and systems.
Benefits:
This role offers a dynamic and challenging environment where you can develop your skills and advance your career in hospitality management.
What We Offer: A competitive salary, opportunities for career growth and development, and a collaborative work environment.
How to Apply:
If you have a passion for delivering exceptional customer service and are looking for a challenging role in hospitality management, please submit your application.