**Date**:6 Dec 2024
**Location**: Shepparton, VIC, AU, 3630
**Company**:Goulburn Valley Health
**Reference Number: id**
**Employment Type: Fixed-Term Full Time until June 2025**
**Hours per Fortnight: 80**
**Location: Graham Street**
**Closing date**:3/1/2025**
**About GV Health**:
At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.
**Our Region**
Great things happen here
**About the role**
The Customer Service Officer is required to work within the Elective Surgery Information System (ESIS) guidelines and the Elective surgery Access Policy (Department of Health and Human Services). A commitment to patient centred care and a focus on the patient's journey is required to ensure that the right care is provided, at the right time and place. Customer Service Officers in Elective Admissions have a multi-faceted role that include: Front of House functions including meet and greet of patients, admission of patients to GV Health and reception duties; Back of House functions with roles covering waiting list data entry and history prepping. This role will have a major focus on auditing of the waiting lists.
**Why work at GV Health?**
- Free Community Connector Program to personally welcome and connect you to our wonderful community
- Generous salary packaging, subsidised staff parking and discounted leisure memberships
- Flexible work practices and options to purchase additional leave to support work/life balance
- Paid parental leave
- Professional development and study leave to help reach your learning and career goals
- A confidential employee assistance program (EAP) for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program
GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.
**Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.