Patient Services Coordinator
We are looking for a highly organised and skilled Patient Services Coordinator to join our team. As a key point of contact for our patients, you will be responsible for providing warm, professional and efficient administrative support across our busy clinics.
Your duties will include managing appointment bookings, rescheduling and patient communications, liaising with hospital staff, doctors and clinical teams, checking patient GP referrals and Medicare data for accuracy, answering incoming calls promptly and professionally, processing billing and receipting for patient accounts, including Medicare and DVA, and supporting the team with efficient use of our Health Track system.
To be successful in this role, you will have experience in administration or customer service, ideally in healthcare or aged care, strong time management and prioritisation skills, excellent communication skills with the ability to support patients sensitively, confidence in billing/receipting medical accounts (Medicare and DVA experience preferred), ability to work independently and as part of a team in a fast-paced environment, a calm, professional attitude and a positive approach to fluctuating workloads, a collaborative mindset and a commitment to continuous improvement, high attention to detail and comfort with clinical administration software.
We are committed to delivering exceptional patient care and outcomes, and we believe that our employees are essential to achieving this goal. We offer a supportive and inclusive work environment, opportunities for learning and development, and a range of benefits to support your physical and mental wellbeing.