Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team
Our
Customer Solutions Team Leaders
are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world's largest Telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too.
In this role, you'll partner with the regional manager in leading the store daily, from assisting with merchandising and product launches to helping others meet and exceed sales objectives. You won't be in this alone we offer amazing training experiences that will set you up for leadership success. You'll gain valuable experience coaching and encouraging your team to give our customers personal experiences that count. You will need to have availability across 5 days on a 7-day rotating roster, including weekends, peak trade days and public holidays and be available to complete 4 days of virtual and in person training.
Responsibilities
Lead the store daily in partnership with the regional manager, including assisting with merchandising and product launches.
Help the team meet and exceed sales objectives.
Participate in training experiences that set you up for leadership success.
Coach and encourage your team to deliver personal customer experiences that count.
Coordinate availability across a 5-day-on-7-day rotating roster, including weekends and public holidays, and participate in 4 days of virtual and in-person training.
What you offer
You are a passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Competitive drive and confidence to succeed in a fast-paced sales environment
Excellent communication and leadership skills
Three or more years of sales and/or customer experience in telecommunications or a related industry
Prior management experience is preferred
The ability to collaborate with key stakeholders on initiatives beyond store walls
Most importantly you will be a customer champion delivering great customer experiences, driving awareness of a customer centric culture
What we offer
Competitive salary package with uncapped earning potential and generous loading rates
SIM plan with unlimited calls, texts and data – stay with us and never pay a phone bill again
Access to wellbeing programs and exclusive discounts
Additional leave benefits, include charity leave, thank you leave, additional 'your' leave and gender affirmation leave
Training support: get the inside scoop on all the latest tech from brands like Apple and Samsung
Exciting opportunities to further your career into a leadership role or head office position such as our 'Future you' program that supports the development of your skills and career aspirations
We believe in the power of people and the power of collaboration, so
apply now
and let's be bolder and better together
To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.
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