The L2 Application Support position is responsible for the support of a vast range of SaaS applications running within the WMQ ecosystem, resolving issues that arise quickly with quality as well as driving continuous improvement across the platforms, contributing directly to customer satisfaction and product success.
You will also:
* Apply critical thinking to break down complex problems and recommend well-reasoned, timely solutions.
* Drive system investigations and resolutions with urgency and accountability, minimizing impact on users and operations.
* Manage SaaS system configurations, user permissions, and integrations with precision and consistency.
* Coordinate testing, releases, and deployments, ensuring all changes are thoroughly reviewed and executed flawlessly under deadlines.
* Work closely with vendors and internal stakeholders to accelerate resolution times and drive continuous improvement.
* Respond to incidents according to ITIL-aligned processes to ensure rapid service recovery, including during after-hours and on-call periods.
* Escalate, coordinate, and resolve incidents involving internal teams and external vendors.
* Participate in a rotating 24/7 on-call support roster.
What We Offer
* Work from Home Options: Enjoy more work flexibility from your own home with provided equipment!
* Salary packaging benefits: As a not‐for‐profit employer, we offer generous salary packaging benefits that help maximise your take‐home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment—reducing your taxable income and giving you more in your pocket.
* Free and Secure Car Parking: No more paid parking! Enjoy complimentary access to secure parking, ensuring the safety of vehicles while at work.
* Career Advancement Opportunities: We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.
What We're Looking For
* Experience supporting SaaS platforms using ITIL.
* Ability to prioritize tasks in a dynamic environment responding quickly to shifting needs.
* Exceptional attention to detail, especially when working with data, configurations, and system logic.
* Strong communication skills, with the ability to present insights and justify recommendations to both technical and non-technical audiences.
* Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
* Relevant probity checks required by legislation and WMQ Limited policy.
* Current Driver's Licence and willingness to travel for work
Apply Now!
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Join a Team Where Your Work Truly Matters
Our Enterprise Systems Team collaborates with our wider Wesley Mission Queensland network to continually develop and improve our day-to-day systems that furthers our mission of deep community and social impact.
Utilising both technical and specialist skills and improvement driven strategies, our team plays a major role in ensuring a seamless experience for all users. Join a team of motivated and skilled specialists in WMQ's digital ecosystem and share your expertise to a highly integral part of our community.
About Wesley Mission Queensland (WMQ)
Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do.
WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
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