Customer Service Manager
This role requires a motivated and dynamic individual to lead a team in delivering exceptional customer service.
The Customer Service Manager will inspire and support the team to consistently deliver outstanding results, while ensuring the store runs efficiently and smoothly. Leadership will help create a positive, welcoming environment where both customers and team members feel valued.
Key Responsibilities:
* Champion the company's values and foster a culture of respect, collaboration, and positive engagement with customers, stakeholders, and team members
* Inspire, coach, and motivate the team to achieve sales objectives
* Provide expert product knowledge and advice to customers, promoting sales in alignment with business goals
* Coordinate deliveries and assign job tasks to the team to ensure timely completion of workloads
* Forecast sales figures and manage showroom stock levels to meet inventory requirements
* Redesign the showroom layout regularly to maintain a fresh and appealing display
* Conduct team meetings, onboard and mentor new team members, and contribute to developing and implementing store procedures to ensure operational consistency
Requirements:
* Previous experience in a management or leadership role within a retail environment
* A strong commitment to delivering exceptional customer experiences with professionalism and care
* Excellent communication and interpersonal skills
* Proven ability to achieve and exceed sales targets and business goals
* Organisational and time management skills, with the ability to multitask and prioritise
* Ability to work well within a team and independently
* Confident using computer systems, point-of-sale technology, and inventory management systems
Benefits:
* Supportive and inclusive work environment
* Training and development programs
* Discounted health insurance
Physical Demands:
Occasional manual handling and standing for long periods.