About the Opportunity Our client is a major electricity and gas retailer operating across the National Electricity Market.
They are seeking an experienced Retail Compliance Manager to lead their retail compliance function, ensuring adherence to regulatory obligations and consumer protection frameworks.
This is a leadership role responsible for managing retail compliance operations, establishing compliance frameworks, and ensuring the business meets its regulatory obligations across customer operations, sales, billing, and commercial activities.
You will lead a compliance team, partner with operational teams, and manage regulatory relationships.
As Retail Compliance Manager, you will be accountable for retail compliance performance, regulatory reporting, and driving continuous improvement in compliance capabilities across the retail business.
Key Responsibilities Compliance Leadership & Management
Lead retail compliance function including compliance advisors and analysts
Establish and maintain retail compliance framework, policies, and procedures
Develop compliance strategy aligned with business objectives and regulatory requirements
Set compliance standards and performance expectations
Drive compliance culture and awareness across retail operations
Provide compliance leadership to operational teams
Regulatory Compliance & Obligations
Ensure compliance with National Energy Retail Law, Rules, and consumer protections
Manage compliance with retail authorisation conditions and licence obligations
Oversee customer protection compliance including life support, hardship, and vulnerable customers
Ensure adherence to Retail Marketing Code of Conduct and sales practices
Monitor compliance with billing accuracy, payment plans, and disconnection protections
Manage privacy obligations and customer information protection
Compliance Monitoring & Reporting
Establish compliance monitoring programs and control testing
Monitor compliance performance across customer operations, sales, and billing
Prepare compliance reports for senior management, board, and compliance committees
Manage regulatory reporting including AER performance reports and compliance statements
Track compliance metrics, KPIs, and trend analysis
Escalate compliance issues and risks to senior leadership
Breach Management & Remediation
Manage compliance breach identification, assessment, and investigation
Oversee breach reporting and notifications to regulators
Coordinate remediation activities and corrective action implementation
Track breach trends and implement preventative measures
Ensure lessons learned are embedded in processes and controls
Maintain breach registers and compliance documentation
Regulatory Engagement & Audit
Serve as primary interface with AER and jurisdictional regulators on compliance matters
Manage regulatory audits, reviews, and compliance assessments
Coordinate responses to regulatory inquiries and information requests
Support regulatory consultations and rule change processes
Build constructive relationships with regulators
Represent compliance in industry forums and working groups
Compliance Advisory & Support
Provide expert compliance advice to operational and commercial teams
Interpret regulatory requirements and provide practical guidance
Support business initiatives with compliance risk assessment
Review new products, processes, and systems for compliance requirements
Advise on compliance aspects of commercial contracts and customer arrangements
Support resolution of complex compliance issues
Training & Capability Development
Develop and deliver compliance training programs for operational teams
Create compliance guidance materials, procedures, and reference documents
Build compliance capability within operational teams
Conduct compliance inductions for new staff
Raise compliance awareness across customer service, sales, and operations
Drive continuous improvement in compliance knowledge and skills
Risk Management & Controls
Conduct compliance risk assessments across retail operations
Identify compliance gaps and implement control improvements
Establish compliance controls and monitoring processes
Review operational processes for compliance risks
Support internal audit activities on compliance matters
Implement compliance systems and technology solutions
About You Essential Requirements Education & Experience
Bachelor's degree in Law, Business, Compliance, or related discipline
8-10+ years of experience in compliance, regulatory affairs, or energy retail operations
Minimum 3-5 years in compliance leadership or management roles
Deep knowledge of retail energy regulations including NERL and NERR
Proven track record managing compliance functions in regulated environments
Experience managing regulatory relationships and audits
Regulatory & Compliance Expertise
Comprehensive understanding of National Energy Retail Law and Rules
Deep knowledge of customer protection frameworks and consumer law
Experience with AER compliance and reporting obligations
Understanding of retail authorisation conditions and licence requirements
Knowledge of Retail Marketing Code of Conduct and marketing regulations
Expertise in compliance frameworks, controls, and monitoring
Leadership & Management
Proven leadership capabilities with ability to manage compliance teams
Strategic thinking with ability to establish compliance frameworks and strategy
Strong change management skills with experience driving compliance improvements
Ability to influence and partner with operational and commercial leaders
Experience managing multiple priorities and complex compliance operations
Capability to build high‑performing, technically capable compliance teams
Communication & Stakeholder Management
Excellent communication and presentation skills for senior stakeholders
Strong relationship‑building skills with regulators and operational teams
Ability to explain complex compliance requirements clearly
Experience engaging with AER and regulatory authorities
Professional presence suitable for board and executive engagement
Collaborative approach to working across operations, commercial, and legal teams
Analytical & Problem‑Solving
Strong analytical skills with ability to assess compliance risks
Problem‑solving capability for complex compliance issues
Attention to detail with focus on accuracy in compliance advice
Ability to balance compliance requirements with operational practicality
Critical thinking for interpreting complex regulations
Additional Requirements
Experience within energy retailers or regulated utilities
Professional compliance qualifications (GRC, Governance Institute) valued
Knowledge of Victorian energy retail regulations
Understanding of compliance systems and GRC platforms
Experience with compliance transformation or regulatory change programs
What's on Offer
$180K-$215K package (excluding bonus)
Leadership prospect managing retail compliance for major energy retailer
Comprehensive bonus and incentive program
Opportunity to shape compliance frameworks and drive improvement
Career progression in compliance and regulatory leadership
Comprehensive benefits including health insurance and superannuation
Annual salary reviews with above‑market increases
Flexible working arrangements with hybrid work options
Professional development and compliance training
Collaborative environment with experienced compliance professionals
To apply, please submit your CV and a covering letter outlining your compliance experience, leadership accomplishments, and motivation for the role.
In your covering letter, please address:
Your experience leading retail energy compliance functions
Examples of compliance frameworks or improvements you have implemented
Your approach to building compliance culture and capability
Your understanding of AER regulatory requirements and consumer protections
Your leadership philosophy and vision for compliance excellence
For inquiries, contact: Ivan Pignataro | Director D'Arcy Weil E: ivan@darcyweil.com | T: +61 3 9999 7409 | M: 0416 507 856
Only candidates with Australian working rights will be considered. #J-18808-Ljbffr