Salary: $100,000 to $130,000 plus super, dependent on experience.
Employment Type: Full Time, Permanent.
Reports to: Chief Operating Officer.
Are you a confident leader who thrives on running a busy operation, building strong teams, and delivering exceptional service? This is your opportunity to take ownership of a well-established Ipswich branch and lead it to its next stage of growth.
Our client is seeking an experienced and driven Branch Manager to oversee daily operations, lead a high‐performing team and ensure outstanding outcomes for customers and major accounts.
About the Role
As Branch Manager you will lead the smooth and efficient running of the entire branch, covering customer service, sales support, warehouse operations, team leadership and WHS compliance.
You will play a key role in driving sales growth and supporting major customer accounts, leading and developing office and warehouse teams, ensuring strong customer relationships and service standards, managing stock, logistics and warehouse processes, maintaining a safe compliant work environment, and championing continuous improvement across the branch.
Key Responsibilities
* Manage all daily branch operations, including customer service, profit and loss and financial activities.
* Support the sales team on major accounts and lead initiatives that contribute to revenue growth.
* Handle customer enquiries, sales orders, invoicing and escalations.
* Coordinate communication between office and warehouse teams for seamless operations.
* Oversee warehouse activities, including stock control, receiving, dispatch and quality checks.
* Maintain high standards of workplace health and safety across the site.
* Lead, mentor and motivate the warehouse team alongside the Warehouse Supervisor.
* Identify and implement efficiency improvements and process enhancements.
* Manage administrative tasks such as payments, delivery planning and freight bookings.
Skills and Qualifications
* Proficiency in Microsoft Office (Excel and Word).
* Current Australian manual driving licence.
* Current forklift licence.
* Basic First Aid certificate (employer funded).
* Strong written and verbal communication skills.
* Proven leadership and analytical thinking.
* Experience with WHS standards and compliance.
* Ability to manage multiple priorities and branch financials.
* Experience with sales or CRM software (Desirable).
* Current MR truck licence (Desirable).
* Two or more years in a relevant leadership or management role (Desirable).
Personal Attributes
* Highly organised, adaptable, and able to manage competing priorities.
* Strong communicator who builds trust with teams and customers.
* Professional, ethical, and calm under pressure.
* Confident working independently while fostering a positive team culture.
* Committed to confidentiality and high performance.
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