Esplanade Hotel Fremantle by Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About Esplanade Hotel Fremantle by Rydges:
Esplanade Hotel Fremantle by Rydges is an iconic landmark with over 130 years of unique history nestled in the heart of Fremantle with close proximity to attractions such as Rottnest Island, Fremantle Markets and Bather's Beach. Renowned for its warm hospitality and elegant ambiance, the hotel boasts 300 stylishly appointed rooms and suites, many featuring private balconies and heritage views - blending contemporary comfort with historic charm. Guests enjoy access to two resort-style pools, a fitness centre, and a selection of bars and restaurants showcasing local flavours
About the Role :
As a Guest Service Agent, your mission is to deliver exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel's high standards of service. You'll be the welcoming face of the hotel, creating memorable guest experiences that reflect the brand's values of empowerment, possibilities, and community.
Key Responsibilities
* Welcome guests warmly and ensure smooth check-in/check-out
* Respond promptly to guest needs and special requests
* Coordinate with housekeeping and maintenance for room readiness
* Manage reservations and daily guest transactions accurately
* Provide information about hotel services and local attractions
* Maintain a clean, safe, and professional front desk environment
* Participate in training and team meetings
Skills & Experience
* Strong customer service and communication skills
* Familiarity with hotel systems and procedures
* Ability to collaborate across departments
* Detail-oriented and accurate in transactions
* Adaptable and open to continuous learning
* Knowledge of WH&S and operational policies
Benefits & Perks
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapid career growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
Join Esplanade Hotel Fremantle by Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.