Department of Training and Workforce Development WA – Osborne Park WA
The DepartmentAt the Department of Training and Workforce Development we support Western Australia's training system to develop the skills and capabilities needed to transform lives while creating strong and vibrant businesses, communities, and the economy.
We're an equal opportunity employer and encourage people with diverse backgrounds and lived experiences to join us, including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disability, youth, women and people of diverse sexualities and genders.
The Role
The Senior Program Support Officer is responsible for the quality assurance of operational aspects of the State Government's Incentives program for employers of apprentices and trainees in Western Australia. The position requires technical expertise to ensure compliance with the relevant Employer Incentives terms and conditions and business processes, including the ability to analyse data and make recommendations for remedial action where required.
The Senior Program Support Officer will also provide training to internal and external stakeholders as required, and liaise with the Apprenticeship Office's Risk Analysis and Improvement area to ensure the continued alignment of the business system with operational and stakeholder needs.
Qualifications
To be successful in this role you will ideally have experience in a high volume application processing role with high level customer service and complaint resolution skills.
As a measure to achieve equality under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with disability who meet the requirements of the position may be prioritised for appointment.
Employee Benefits
* Flexible work arrangements including flexitime and working remotely;
* Flexible leave arrangements, including study leave;
* A comprehensive health and wellbeing program including Employee Assistance Program and Mental Health Contact Officers;
* Career and professional development programs and opportunities; and
* Salary packaging options.
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