Team Leader, Toora Domestic Violence and Homelessness Service (TDVHS)
Join to apply for the Team Leader, Toora Domestic Violence and Homelessness Service (TDVHS) role at Toora Women Inc.
Team Leader, Toora Domestic Violence and Homelessness Service (TDVHS)
4 days ago Be among the first 25 applicants
Join to apply for the Team Leader, Toora Domestic Violence and Homelessness Service (TDVHS) role at Toora Women Inc.
About Us : Toora helps women, trans women, and other feminine-identifying people living with trauma through experiencing any combination of: Homelessness Domestic violence Alcohol and substance dependency, or Connection with the corrections system. Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as crisis support, transitional or head tenancy accommodation, day programs, counselling and outreach support. This allows us to provide holistic wrap-around, trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gender sensitive framework, with advocacy at the forefront. All services are based on a theoretical model of recovery, respect and empowerment. This includes encouraging self-help to our clients and assisting in minimizing the effects of institutional discrimination or disadvantages, and its associated harm. About You : ESSENTIAL QUALIFICATIONS Diploma level qualification in relevant field (Community Services, Psychology, Counselling, Social Work etc.) and minimum 3 - 5 years' sector experience; or Bachelor level qualification in relevant field (Social Work, Social Science, Community Services, Health, Psychology etc.) and minimum 2 - 3 years' sector experience Current driver's license Provide Satisfactory National Police Record Check & Working with Vulnerable People registration Position Summary : ABOUT TOORA WOMEN Toora helps women, trans women, and other feminine-identifying people living with trauma through experiencing any combination of: Homelessness Domestic violence Alcohol and substance dependency, or Connection with the corrections system. Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as crisis support, transitional or head tenancy accommodation, day programs, counselling and outreach support. This allows us to provide holistic wrap-around, trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gender sensitive framework, with advocacy at the forefront. All services are based on a theoretical model of recovery, respect and empowerment. This includes encouraging self-help to our clients and assisting in minimizing the effects of institutional discrimination or disadvantages, and its associated harm. PURPOSE OF THE POSITION The DVHS Team Leader will assist and support the case coordinators and support workers in their day-to-day activities and ensure quality outcomes in direct service delivery within the Domestic Violence and Homelessness team. She will ensure the provision of safe and secure crisis, transitional accommodation and outreach support, comprehensive case management, information, referral and advocacy services, practical, emotional and other relevant support, to address key areas of client's health and other needs. The DVHS Team leader will assist clients to develop critical analysis of their circumstances and to achieve change in their interpersonal environment and broad social conditions. REPORTING RELATIONSHIPS & KEY STAKEHOLDERS The Team Leader (DVHS) will report directly to the Executive Director of Domestic Violence & Homelessness Service, and other members of the leadership / executive team as required. They will have direct oversight and supervision responsibilities of: DVHS Case Coordinators DVHS Support Workers This position requires strong development and ongoing maintenance of strong working relationships with: Internal Stakeholders: Executive and Leadership team Toora Business Partners Property team AOD Service staff Clinical Service staff External Stakeholders: ACT Housing One link Alex McConchie Centre (as required) Domestic Violence Crisis Service Canberra hospital and other medical organisations involved AFP (as required) Other stakeholders as discussed with your manager Key Requirements : ESSENTIAL KNOWLEDGE AND EXPERIENCE Minimum 3 years' sector experience (with Bachelor Qualification) Minimum 5 years' sector experience (with Diploma Qualification) Minimum 3 years management experience Experience of working with women with high and complex needs, particularly with homelessness, AOD, mental health, sexual assault, domestic violence, incarceration and women from diverse backgrounds. Thorough understanding of the current trends, practices, policies and legislation pertaining to the homelessness and domestic violence sectors. Ability to lead a team with well-developed interpersonal, communication and teamwork skills High level service delivery skills in trauma informed case management within a feminist framework DESIRABLE KNOWLEDGE & EXPERIENCE Short-term intervention skills, advocacy within a feminist framework. Strategic thinking, diplomacy and negotiation skills Proficient computer skills including the use of Microsoft Office applications and SHIP Human resource management skills: experience in supervision of employees, work performance management, conflict resolution, debriefing and crisis management. Relate sensitively with women of diverse cultural, social, economic backgrounds in providing assistance/support to clients in an effective and efficient manner. Excellent time management and organisational skills, with proven ability to priorities, work independently and as part of a team, and seek support and assistance when required Excellent verbal and written communication skills, including proficiency in using client information management systems and report writing. PERSONAL QUALITIES & BEHAVIOURAL TRAITS Communicate with influence in a positive, proactive, constructive, responsible and respectful manner to inspire and empower others. Communicate showing an awareness the impact of communication style on the receiver, adapting personal style to audience Be committed to our mission: Safety, Respect and Choice for Women Be flexible and responsive to the changing environments Be committed to providing quality programs and excellent services and support that represent leadership and innovation Job Responsibility : KEY RESPONSIBILITIES The key responsibilities of the Team Leader (DVHS) include: Responsible for the day-to-day running of designated TDVHS programs according to identified goals and outcomes and supporting the executive team in strategic or organisational activities as required. Actively contribute to the Leadership team, supporting the development and sustainability of the Organisation. Provide day-to-day direction and support of designated staff, debrief and monitor work performance (including direct supervision and client review meetings) Manage daily referrals to residential or outreach programs Oversee comprehensive client assessments and case management, including quality, safety and risk, ensuring staff are compliant with statutory / regulatory requirements. Assist Executive team to determine service clinical priorities, organise work tasks, delegate caseload and coordinate programs with initiative, flexibility and creativity Oversee collaborations with other internal and external services regarding case management ensuring best outcomes for the client, including implementation of appropriate care teams Provide specialist advice on complex case matters, and provide expert advice to other internal team members Monitor team and section workflows, to ensure organisational goals are met within the service area. Assist in reviewing records in SRS, ensuring compliance by staff within of all aspects of support provided to clients including case management plans, identified needs, priorities, goals, action, notes, or other relevant information or documentation to meet legal requirements. Act in a higher role or undertake higher duties as required. CONDITIONS OF EMPLOYMENT The duties of this position may be adapted to accommodate changes in organisational requirements or scope, as determined by the service or corporate planning processes. Changes to this position description will not occur without staff consultation. Out-of-hours work, or attendance at community events or activities may be required on occasion. Must possess a Driver's License and be willing to drive. Must hold a current Working with Vulnerable People (WWVP) Registration for the duration of employment. Must provide (at commencement) a National Police Records Check (NPRC) that is dated within 90 days of commencement of employment. This will be reviewed annually, and employment is contingent on maintaining an acceptable record. May be required to work from any Toora office or shared client location. Must work collaboratively within Toora's service environment and systems. Must adhere to all relevant policies and procedures at Toora. Must adhere to all WHS policies and procedures at Toora and whilst undertaking activities on behalf of Toora, including adhering to their obligations under the Work Health & Safety Act 2011. Participation in Toora's Quality Improvement Systems, including audit activities, surveys or needs analysis, or other related activities. Job Functions : Community development Job Benefits : Free onsite parking 5 weeks annual leave salary sacrife available Selling Point : 0 Contact : Jenna Roberts
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Individual and Family Services
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