Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
• $27.35 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• Position type: Temporary (6 months) Part-time, 50-60hrs/fortnight
• Internal job title: Resolutions Generalist
• Work location: Customer Service Centre(RCMP), Tempe NSW.
• Working hours: availability required between 7:00am to 10:00pm (AEST) weekdays and alternating weekends.
Recruitment Process Overview
Video interview: If shortlisted, you may be invited to complete a short video interview.
Group interview: Next step is an in-person group interview on Wednesday, 20 August.
Start date: If successful, your journey with IKEA begins on Monday, 1 September 2025.
Training: Full-time availability is needed for the first 4 weeks (Mon–Fri, 9am–5pm). After that, you'll receive your regular roster.
About this work area
As a Customer Support Centre Representative your responsibilities will include, but are not limited to:
• Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
• Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
• Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
• Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
• Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
• Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.
As a Customer Support Centre Representative, you are:
• Proven experience in a customer service role, particularly in retail or aftersales services is highly valued.
• Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
• Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
• Good attention to detail along with the ability to remain composed when working under pressure.
• Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
• A team player with a 'Togetherness' mindset but also be also to work independently and find solutions.
• The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.
We need people like you
At IKEA, work is so much more than a job. Come join us
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