Create your best future as an Analyst, Technical Support
What's the role?
The Technical Support Analyst's role is to manage and maintain delivery systems and provide operational support to Project Practitioners through a best practice support model. This includes developing and maintaining knowledge resources as well as providing responses to process queries through the Service Desk.
Key Responsibilities include:
* Systems management: Complete system administration processes to maintain system performance, health and user access including supporting vendor and partner engagement.
* Project Practitioner Support: Identify trends and opportunities to educate and enable self-serve Practitioner capability.
* Knowledge and Tools Management: Support integration of standards and methods developed outside of the GTO.
What do I need?
Essential:
* Strong analytical and problem-solving ability, with attention to detail and sound decision-making, working effectively both independently and in a team.
* Advanced Microsoft Excel proficiency, including functions such as VLOOKUP, pivot tables, and complex formulas, with proven experience in data management and analysis.
* Engineering or Computer Science background, capable of supporting environments with multiple concurrent priorities.
Desirable:
* Clarity
* Planview
* SharePoint configuration (Including Power Apps and Workflow)
* Confluence
* JIRA
* SQL or NSQL, HTML, XML and JSON are all advantageous
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.