About Us
Workwear Group (WWG) is part of Wesfarmers Industrial & Safety, a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.
We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.
We work as one team. We put our customers first and are passionate about what we do.
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About the Role
This dynamic 12-month contract role offers the opportunity to deliver an outstanding customer experience to major account customers. You will serve as the central administrative and operational point of contact, showcasing your Excel skills to drive reporting, backorder management, data management, and process improvement.
You will collaborate with Account Managers, Business Development Managers, customer service, eCommerce and other internal teams to streamline operations, exceed customer expectations, and make a meaningful impact within a supportive and innovative environment.
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Key Responsibilities:
1. Oversee and manage the complete lifecycle of order processing, ensuring accuracy and efficiency.
2. Develop and deliver scheduled and contracted reporting for customers and the sales team. Maintain records of sales trends, manage sales tracking tools, and provide essential insights.
3. Collaborate with Account Managers and Business Development Managers to ensure a smooth onboarding process for our customers onto our eCommerce ordering portal.
4. Provide active support to Account Managers, Sales Managers, and Business Development staff by assisting with processes, reporting, and operations to meet and exceed customer expectations.
5. Actively identify and drive improvements in administrative and operational processes to enhance customer satisfaction and reduce enquiries into our customer service team.
6. Work closely with cross-functional teams to support the overall success of the sales function.
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Who We're Looking For
We value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:
* A strong work ethic and commitment to showing up for a team.
* An openness to receive coaching and embrace self-reflection and self-growth.
* Accountability for actions and emotions, actively venturing beyond comfort zones.
* The ability to build meaningful relationships, prioritizing customers while balancing commercial goals.
* Ethical standards and demonstrating honesty and integrity in all interactions.
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Requirements
* 3+ years admin experience.
* Strong Excel skills (familiar with Pivot tables, V/X Lookups).
* Confident communicator, comfortable challenging and asking questions when appropriate.
* A strong eye for detail and accuracy.
* The ability to work autonomously as well as part of a team.
* A focus on integrity.
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What We Offer
* The chance to join a great team of like-minded, hard-working people passionate about achieving our vision and growth objectives.
* A flexible working environment, allowing for work from home day/s each week.
* A competitive salary package and suite of benefits and perks.
* A tailored career and development plan, plus reward and recognition programs.
* A Wellbeing program, Thrive, designed to support Financial Wellness, Celebrate Diversity, Get Physical, and maintain Healthy Minds.
* Access to Our Learn hub for all things learning and development.
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