Based in Parramatta we have an opportunity for multiple Customer Service Representatives to join a friendly team providing service to customers who are dealing with a loved ones deceased estate. Role Responsibilities: • Provide input on the proposed solution, reviewing project documents and be actively involved in testing. • Ensure multiple tasks can be managed effectively. • Quality note taking is required to document actions completed. • Written correspondence is to be empathetic and to a high standard. Responses to the Estate representative need to happen within 48 hours of receipt. • Will need to drive the collaboration of business units across the group to take actions quickly, accurately and fairly for the estate. • Close the loop with an outbound phone call to the customer. The successful candidate will have: Proven success in a customer service and/or call centre role Estates experience will be desirable Experience in handling sensitive customer matters High levels of empathy and resilience Benefits: Genuine career opportunity for motivated and committed people within a Big 4 bank Extensive training and learning and development program Make a real impact and difference to people’s lives Supportive, inclusive and diverse team culture Please reach to Jaz, if you would like to find out more jkuthubdeen@launchrecruitment.com.au or alternatively call 0421 881 268