Overview
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.
Location: The Alfred
Employment type: Full-time (80 hours per fortnight) with monthly ADO.
Responsibilities
We are looking to appoint an experienced switchboard operator to operate The Alfred’s switchboard. The shift is primarily an AM shift, Mon - Fri, however occasional shift coverage around the 24-hour service may be required. The successful applicant will be responsible for handling telephone calls from external and internal customers, ensuring all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly. This position is also expected to provide coverage and support in the absence of the Team Leader.
Qualifications
- Higher School Certificate/Victorian Certificate of Education
- Previous clerical and switchboard experience, preferably in a hospital workplace
- Highly developed organisational, communication and interpersonal skills
Benefits
- Salary packaging & novated leasing through Maxxia
- Flexible health insurance coverage through HCF Health Insurance
- Onsite car & bike parking opportunities, deducted pre-tax
- Fantastic onsite fitness facilities at The Alfred through Pro Sport health and fitness
- Childcare services at The Alfred managed by KU Children’s Services
How to apply
If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter.
For a confidential discussion, please contact Kristina Janus, Switchboard Team Leader on 9076 2439.
Applications close 11pm AEST, Friday 3 October 2025.
Additional information
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please contact the person listed on this ad. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
Location details: Melbourne, Victoria, Australia
Note: Referrals increase your chances of interviewing; this role is listed for 1 week and is based in Melbourne, Victoria.
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📌 Switchboard Operator
🏢 Alfred Health
📍 Australia