Operations Field Team Member Sydney Full time position: $65,000 - $70,000 superannuation About the Business At Urban Rest, we’re redefining accommodation! We’re not just another player in the serviced apartment, hotel, and corporate housing space; we do things differently. With properties in vibrant locations in Dublin and London, as well as across Australia in cities like Sydney, Melbourne, Adelaide, Brisbane, and Canberra, plus our offerings in Auckland, we provide more style than traditional serviced apartments, more space than conventional hotels, and more flexibility than short-term rentals. Stay with us for a few nights, weeks, or even months - the choice is yours! We’re a technology-enabled business focused on traveler well-being and sustainability, and our rapid growth - doubling our inventory at least every year - speaks volumes about the strong customer loyalty we’ve built thus far. Join us as we scale our Operations team and continue to innovate in the accommodation space! Benefits and Perks Employee, friends and family discounts at Urban Rest properties Flexible hours and the option to work from home when business allows ME Day’s and Volunteer available per year Monthly social team activities & Quarterly team functions Learn from disciplines across the whole business including finance, sales, and marketing, gaining a 360 understanding of running and growing a business As the company grows, this role will provide plenty of room for career growth and progression We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment Pet friendly offices in Surry Hills, close to public transport About the Role Kickstart Your Career with Urban Rest in the Sydney Operations Team! We’re looking for a proactive, energetic individual who’s ready to roll up their sleeves and dive into a fast-paced, hands-on role. As part of our Sydney Operations team, you’ll help manage our growing portfolio of thoughtfully designed properties, supporting daily operations and taking on a variety of field-based tasks that keep things running smoothly. This is a fantastic first step into Urban Rest, with plenty of room to grow. We’ll provide full on-the-job training, and you'll be surrounded by a supportive team. Whether you're looking to explore operations, guest relations, or another path down the line, this role offers exposure across the business and the chance to build your career from the ground up. If you're someone who brings a can-do attitude, enjoys variety in your day, and is keen to learn - we’d love to hear from you. Responsibilities Operations Reporting to the Operations Manager to complete daily tasks across our portfolio of properties Monitor operational / ticketing systems to ensure all on-site tasks are assigned and completed within specified timeframes and deadlines Contractor Management - Organising and managing external parties for repair works on site Quality check property standards - ensuring misses, problems or potential impacts on guest experience is mitigated and corrective actions taken prior to the guests arrival Ensure applicable checklist for cleans and/or inspection(s) are adequately completed and recorded in the appropriate system Working alongside the greater Operations team to assist and support business requirements, including supporting projects to improve operational efficiency and guest experience Assist the operations team and 3rd party suppliers with onsite management of warehouse/supplies, including performing stock audits, maintaining inventory levels and ordering supplies Maintenance Conduct basic maintenance tasks using hand tools such as assembling furniture, hanging artwork and minor ad-hoc jobs Carry out regular property inspections/audits ensuring our properties are operating and performing their best Reporting any issues within our properties and ensuring they are dealt with promptly Source parts/materials and maintain inventory levels Travel to various buildings/cities as required Liaise with external contractors, stakeholders, property managers and clients. Perform other duties as assigned What We Look For Must Have A proven track record of prioritising tasks in order to meet tight deadlines- you will be working independently 70% of the time and therefore must be skilled in managing your own time Excellent written and oral communication skills, including the ability to identify and convey critical information to your Operations Manager Ability to take the initiative and problem solve independently Professional demeanour and strong ability to establish positive relationships with others A willingness and enthusiasm to get your hands dirty and help the team out in any way possible Must have a flexible schedule and open to working some weekends as business requires Ability to delegate tasks effectively and leverage team efforts - reporting back concisely and regularly with the Operations Manager and Quality Assurance Manager Nice to Have A background in construction, hospitality, residential or operations preferred but not required Previous experience in a coordinator/administration role working in the property/facilities/construction/maintenance field(s) Motivated to adopt new and emerging technologies Knowledgeable with Google Suite How to Apply At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself. Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role. If you want to learn more about our company please see our website - https://www.stayurbanrest.com We look forward to hearing from you!