We are seeking a Customer Support Specialist to join our team in Guildford.
This role is responsible for executing the aftermarket sales strategy for assigned customer groups to maximise sales and service growth. The successful candidate will also be responsible for after-sales product support and strategic planning activities to support fleet performance and deliver the lowest Total Cost of Ownership (TCO) for the customer group.
The key responsibilities of this role include:
* Pursue aftermarket and technology sales opportunities with customers
* Support the aftermarket sales strategy for assigned customer groups
* Manage fleet performance to improve total cost of ownership (TCO)
* Prepare and deliver sales proposals
* Lead commercial negotiations for aftermarket products and services
* Handle strategic planning, forecasting, and inventory management
* Use IDS and AMT systems to track and manage sales opportunities
* Drive continuous improvement projects to enhance site performance
* Provide product support and resolve product issues
To succeed in this role, you will need to possess strong commercial acumen, excellent organisation skills, and the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.
In return, we offer a range of benefits including paid parental leave, secondary carers' leave, salary sacrificing, novated leasing, income protection insurance, and more than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Our company reflects diverse communities, celebrates our people's diversity, and creates a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Machinery Manufacturing