**Job Status**: Temporary (6 months), Part Time - 13.50 hours per week
**Salary**:Base wage of $32.18 per hour, 11.25% scaled penalties plus 11% superannuation contributions
**Applications Close**:Sunday 22nd September 2024, 11:59pm
**An organisation where diversity of thought & experience is valued, supported & respected.**
**THE HOUSE**
The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world's busiest performing arts centres, one of the architectural wonders of the 20th century and the nation's most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House's future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder - on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone's House. To make this real, we are focused on four themes:
- Everyone feels welcome here.
- We better understand and connect with the community.
- We are future ready.
- We lead and inspire positive change.
For more information about the Sydney Opera House please refer to our website.
**YOUR NEW ROLE**
The primary role of the Tour Guide is to oversee and conduct inspiring and engaging guided tours of Sydney Opera House for visitors who have booked as part of a group or who arrive at Sydney Opera House for a day visit. Tour Guides research and plan individual toursand visitor information services to meet specific needs. Tour Guides also conduct special tours for particular interest groups, such as architectural, technical, theatrical, and for those with particular disability requirements.
Tour Guides provide a supportive role for the marketing arms of our Resident Companies and various Commercial Partners associated with Sydney Opera House, and they actively promote Sydney Opera House products and services on all tours. The Tour Guide has a custodial accountability for the implementation of Sydney Opera House Security and Occupational Health & Safety standards. These standards are maintained while conducting tours. The Tour Guide provides advice and assistance when problems arise. Problems beyond the Tour Guides' knowledge are referred to the appropriate area of expertise.
Further detailed information about the role and its requirements can be obtained from the role description.
**ARE YOU THE ONE?**
Key Responsibilities/skills:
- The ability to plan and conduct tours in English, for large groups (up to 46 people) with diverse needs. Sydney Opera House also offers 1-hour tours in French, German, Spanish and Mandarin, and a high level of proficiency in one or more of these languages would be an advantage but is not an essential requirement for the role.
- Highly developed front line customer service delivery skills, with demonstrated experience and strong commitment to providing service excellence in a agile and customer orientated environment.
- Strong and articulate communication, interpersonal, public speaking and presentation skills, including a degree of creativity when imparting knowledge and storytelling.
- Strong team work skills, including working together cooperatively; acknowledging other's personal styles, motivations and abilities in order to achieve business objectives, as well as the capacity to work independently and effectively manage challenging situations, including an ability to think quickly, make appropriate decisions and resolve customer issues.
- Effective time management, planning and organisational skills, including an ability to prioritise tasks and workloads on a daily basis.
- The availability to attend all induction training sessions outlined below. Training is fully paid and unfortunately there is no flexibility in the dates.
- **A valid Working With Children Check (WWCC) clearance.**
Previous Guiding experience is not an essential requirement for this role but the confidence to present information to a large group and provide a wonderful customer experience is.
**CONTRACT AND ROSTERING**
- The role(s) on offer are 6 month temporary flex-time contracts. There may be an option to extend these contracts should requirements allow. We do not offer the option to convert to casual at any point during or after this contract.
- Flex-time contracts provide workers with the knowledge that they will be able to receive consistent work over the contract period, with the flexibility to provide specific availabilities each roster and also pick up extra work if desired (up to 40 hours per week).
- We are offering a number of flex-time contracts of 13.5 hours per week (roughly 3 days of work). This number represents the average weekly hours provide
📌 Tour Guide
🏢 Sydney Opera House
📍 Sydney