This range is provided by Searchability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$100,000.00/yr - A$120,000.00/yr
Direct message the job poster from Searchability
Connecting Australian MSPs with MSP talent
$100,000 –$120,000 + Super
You'll gain ongoing training and mentorship from experienced engineers, with clear pathways for promotion. Expect to work in a collaborative, well-resourced environment that values learning, recognises contributions and offers stability in a growing MSP.
Attractive remuneration will be paired with a well-rounded benefits offering. You'll also have access to ongoing training and clear pathways for growth within the organisation. This will help you advance your career while staying up to date with the latest industry trends.
You'll be working in an engaging, team-focused workplace that values collaboration and draws on a range of backgrounds and expertise. This will give you the opportunity to learn from others and contribute your own insights.
In this position, you will act as a trusted technical advisor, assisting a diverse range of clients with their IT needs. Working closely with the delivery leadership team, you will investigate, identify, and address issues involving systems, applications, and connectivity, ensuring reliable performance throughout the business. Success in this position depends on sharp analytical thinking, a growing depth of technical expertise, and a commitment to delivering an outstanding client experience.
What you'll do
Think 60% Projects, 40% BAU.
You'll help users over the phone, email, chat, or in person, fixing problems with devices, software, and network connections. You'll also set up and maintain desktops, apps, and other gear so everything works the way it should.
When new people join, you'll get them up and running with accounts, email, and the right access.
You'll also keep an eye on the bigger stuff – servers, networks, and security – making sure updates, patches, and backups happen on time.
If something needs a higher-level fix, hopefully you will be able to give it a crack, but you'll know when and how to escalate it. You'll keep guides and notes up to date, and record your work so the team has a clear picture of what's been done.
You'll work side-by-side with the team to tackle the tough problems, roll out new tech, and improve client systems. You'll also show users how to get the most out of what they've got, while keeping your own skills sharp with new tools and trends.
What you'll need
* Strong base technical knowledge of Microsoft Windows operating systems, Office 365, and common productivity software.
* Great skills with networking concepts, protocols, and troubleshooting techniques.
* Experience with desktop, laptop or server hardware troubleshooting and repair is desirable.
* Experience with server and backup infrastructure.
About The Company
An established technology support provider headquartered in Adelaide, South Australia, they've expanded steadily to manage IT environments for thousands of workstations across the country. Their clients count on them for round-the-clock assistance every day of the year, trusting their depth of knowledge across IT and cybersecurity.
Protecting systems and data is a core focus, and their practices follow internationally recognised standards.
To be considered?
Please either apply by clicking online or emailing me directly at Or give me a call. I'm available from 7am until 10pm to suit your schedule. Feel free to connect with me on LinkedIn
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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