At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Newly created ongoing full-time opportunity
* Located in Bathurst, offering flexible working arrangements with mandatory office presence for business requirements and training.
* Salary ranges from $129,464 to $142,6665 p.a. plus superannuation and annual leave loading
About the role
The Assistant Manager plays a pivotal role in leading a high-volume team through process transformations, system enhancement and organisational change to deliver accurate, compliant and effective payroll service delivery.
Your responsibilities:
* Lead day-to-day payroll operations and ensuring timely service delivery
* Provide guidance on complex matters such as overpayments and recoveries
* Develop and implement process improvements that's efficient and maintain high customer satisfaction
* Effective stakeholder engagement across all levels
* Build team capability through innovative people management, coaching and adoption of new tools and processes.
* Monitor performance, identify risk and implement mitigation strategies
For further information please click here to view the role description
About you
As the Assistant Manager, you are a trusted and forward-thinking leader with strong operational expertise in managing high-volume, critical payroll services and leading high-performing teams within a large complex organisation. You will also have:
* Strong understanding of payroll legislation and industrial award with ability to interpret and apply complex employment conditions accurately
* Proven experience leading teams through change and reforms
* Demonstrated strategic partnership with various internal and external stakeholders to align and strengthen governance and enhance service delivery
Key Knowledge and Experience
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Appropriate tertiary qualifications in Human Resources or Business Administration or a relevant discipline, or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Payroll environment.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and provide your response to the pre-screening question below:
* Please describe a time you established effective working relationships with external stakeholders to improve processes or service delivery. How did you build the relationship and what was the outcome? (max 300 words)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date Tuesday 10th February 2026 at 11:59pm.
For role enquiries please contact Tangata Moetaua at and for recruitment process enquiries please contact Jenny Nguyen at
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.