About our Business Since our humble thrift shop beginnings, we’ve come a long way in the second-hand space. We’ve grown from a single shop to a global reuse champion! Every day at Savers, we proudly embrace our purpose to Champion Reuse. Creative, meaningful, dynamic, and fun–we’re a big little company that makes an impact in real ways, every day. How we do it, and the people that we do it with, matters a great deal. About the Role Reporting to the Store Manager at our Hoxton Park store, the Retail Store Manager is responsible for leading our Retail Operations Team. The Operations team is responsible for ensuring our Savers customers and donors receive exceptional customer service. A typical day might include: Analysing the previous week’s results and adjusting the sales floor to maximize sales Meeting with your Store and District Manager to plan the next retail quarter Coaching a team member on how to provide amazing service at our registers Welcoming a new team member into our business, ensuring they are having an engaging onboarding experience Leading by example and role-modelling outstanding customer service by engaging with our wonderful customers and not-for-profit donors. About You To ensure you can hit the ground running, you will have a mix of the following: Availability for full time hours – Monday to Sunday Experience managing teams in a fast-paced environment – you might have worked in retail, production, warehousing, hospitality, or other customer-focused industries Strong communication and coaching skills – you know how to empower and inspire your team to achieve their goals Impact driven – you want to make an impact on your team and your community Customer focused – we make service count, so you will need to be passionate about providing an exceptional experience at every interaction with our valued customers and donors Eager to learn – you are always looking to find a better way, adapt and improve Do the right thing – you are passionate about standing up for what’s right and doing what you say you will Celebrate uniqueness – we are made up of people from many different backgrounds, so you recognize that we all have something special to contribute. We are a team of thrifters, always searching for the unique and one-of-a-kinds. With training, career development, and bonus opportunities, our team is a great one. You’ll positively impact Team Members, Customers, Donors, Your Community, and the Environment. If you are looking for a fulfilling place to work, with opportunities to grow, we want to meet you! Click 'Apply now'! Please note: - further processes such as police checks may form part of the application process. - due to the high volume of applications, only shortlisted applicants will be contacted. No agencies thank you .