Job Overview
We are seeking a skilled Client Relationship Manager to partner with a leading provider of consumer electronics and home appliances after-sales care. As our face, you will manage expectations by working closely with clients to establish strong relationships and ensure stakeholder management, team performance, KPI delivery, and process enhancement.
Your primary responsibilities include:
* Establishing effective communication channels with internal stakeholders and external clients as the primary point of contact.
* Ensuring teams are adequately resourced to achieve targets and service levels through strategic planning and forecasting.
* Providing daily support functions working closely with Team leaders, training, and quality assurance.
* Initiating continuous improvement by analysing data and reporting to clients and internal stakeholders.
This role offers a challenging opportunity to grow professionally and personally in a collaborative and innovative culture. You will work in a fast-paced environment with high customer interaction volumes, driving business growth and delivering exceptional results.
About the Role
You will be responsible for managing day-to-day client relationships, ensuring timely issue resolution, and providing regular updates on key performance indicators. Your expertise in project management, administration, and stakeholder engagement will drive business success and growth.
Key Responsibilities
* Develop and maintain strong relationships with clients and internal stakeholders.
* Manage and prioritise tasks to meet deadlines and deliver high-quality results.
* Collaborate with cross-functional teams to drive business growth and improve processes.
* Analyse data to identify trends and opportunities for improvement.
About You
To succeed in this role, you will require:
* Excellent communication and interpersonal skills.
* Strong analytical and problem-solving abilities.
* Ability to work in a fast-paced environment with multiple priorities.
* Proficiency in project management tools and software.
What We Offer
* A dynamic and supportive work environment.
* Ongoing training and development programs.
* Opportunities for career advancement and professional growth.
* A competitive remuneration package.
* A comprehensive benefits program.