A03 Maintenance Support Officer - Call Centre ASAP Start Initial contract to 27th of March
With highly likely rolling extension
per hour + super
Excellent opportunity to build your resume with reputable Government experience
The Role
Join a large QLD Government Department as a Maintenance Support Officer, where you will provide support to customers in a high-volume inbound call centre role.
You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government owned housing properties.
Responsibilities
Arranging responsive maintenance for Government Housing Properties
Answering or making customer calls to address their maintenance needs
Engaging with callers to confirm or clarify information and calmly de-escalating angry customers as needed
Appropriately using software, databases, scripts, and tools
Understanding and striving to meet or exceed call centre metrics
Providing consistent customer service
Qualifications
Minimum of 6 months call centre experience
Proven experience in a call centre / high-volume customer service environment
Insurance repair or property maintenance experience is highly regarded, however not essential
Problem-solving and de-escalation skills
Exceptional customer service, active listening and verbal and written communication skills
Strong time management and decision-making ability
Microsoft Office skills in Excel, Word and Teams
How to Apply
Please apply directly via SEEK with your CV and cover letter in Microsoft Word format.
Alternatively, email Louise Clark directly -
EEO Statement
At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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