Job Title:
Client Service Officer
About the Opportunity:
This is a permanent, full-time role to contribute to our City Services & Living Team.
We are one of Australia's fastest growing and culturally diverse councils, committed to creating an inclusive and collaborative work environment that is guided by our values:
* We strive for continuous improvement: We give things a go and value progress over perfection.
* We're in it together: Everyone matters. We welcome and include all. Respect and safety are expected.
* We take ownership: We empower and trust others and own our work. We rise to the challenges and do what we say we will.
* All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
The successful candidate will be responsible for:
Main Responsibilities:
* Creating staff rosters that are client centred, cost effective, and prepared in a timely manner.
* Providing accurate and complete data, information, and reports in relation to rostering client services and advising changes to care and service delivery.
* Actively participating in the implementation of the Continuous Quality Improvement Program as it applies to Aged & Disability Services.
* Collaborating with clients to explore options and develop actions that will best meet their needs.
* Fostering a learning environment and contributing to regular learning opportunities for colleagues.
The skills and experience you'll bring to the role include:
Key Skills and Experience:
* Able to plan and organise own work and set priorities in order to achieve specific objectives within available resources and timetable.
* Maintain professionalism, integrity, and confidentiality.
* Ability to complete tasks despite distractions and interruptions.
* Excellent verbal and written communication skills including the ability to gain cooperation and assistance from a broad range of people with diverse backgrounds.
To be successful in this role, you will need:
Required Qualifications and Certifications:
* Certificate or Diploma in Office/Business Administration, or lesser formal qualifications with relevant administrative experience.
* Experience in maintaining administrative systems including demonstrated computer proficiency and use of client management software.
* Knowledge of local Aged and Disability Service providers.
Hume City Council offers a competitive salary package, professional development opportunities, and a supportive work environment. We encourage people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.