With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‐leading expertise, trusted reliability, and forward‐thinking technology to every customer and community we serve.
About the Role
We're looking for an experienced Network & Telecommunications Engineer to join our Monitoring business unit at Chubb. Based in our Rydalmere office and reporting to Monitoring Technology Group Manager, you'll play a key role in maintaining secure, high‐performing networks and telecommunication systems that support our ANZ operations.
This is an excellent opportunity to be part of a collaborative digital team where your expertise will directly contribute to business‐critical services.
Key Responsibilities
* Ensure uninterrupted service by delivering rapid incident resolution and high‐level technical support for complex enterprise network and telephony systems.
* Maintain accurate documentation of network configurations, upgrades, backups, patching, and daily health checks to ensure system stability and data integrity.
* Design and deploy scalable, secure network infrastructure that supports evolving business needs and improves overall resilience.
* Administer and optimise core network systems through proactive troubleshooting and technical reviews to reduce downtime and improve performance.
* Provide clear technical updates to stakeholders, contribute to disaster recovery planning, and maintain accurate operational documentation to support continuous improvement.
* Implement and maintain comprehensive maintenance schedules for all network infrastructure including backups, patching, upgrades, and daily health checks, to maintain stability and data integrity.
* Participate in a scheduled on‐call rotation, providing after‐hours support across our 24/7 business operation.
* Mentor peers and contribute to a collaborative, high‐performing team culture.
Technical Expertise
* Hands‐on experience with Cisco technologies including CUCM, UCCX, CUBE.
* Experience with telephony integration platforms including cloud‐based telephony and Microsoft Teams.
* Strong capability configuring and supporting routers, switches, firewalls, and site‐to‐site VPNs.
* Proven troubleshooting skills including root cause analysis and performing critical health checks in high‐pressure environments.
* Working knowledge of SQL/T‐SQL, Windows Server, Active Directory, Citrix, VMware, DHCP, and DNS.
About You
* Excellent communication skills across all stakeholders.
* You enjoy solving complex technical challenges.
* You thrive in a fast‐paced, mission‐critical environment.
* You approach challenges proactively and adjust quickly to evolving network and business requirements.
* You're comfortable working across both operational support and project delivery.
Unrestricted Australian work rights are required for this position Qualifications and Licences
* Bachelor's Degree in Information Technology, Computer Science or related field.
* Industry certifications such as CCNP, CCIE, CISSP or ITIL are highly desirable.
* Willingness to obtain and hold an NSW Security Licence.
Benefits and Perks
* Competitive base salary plus on‐call allowances.
* Free on‐site parking near local cafes and eateries.
* Career development opportunities within a global organisation.
* "Everyone is a Leader" workshops – Supporting your long‐term career progression.
* Supportive team culture with strong systems, processes, and leadership backing.
* Employee discount portal across thousands of retailers (including insurance, health and groceries).
* Fitness passport for you and your family.
Ready to take the next step?
Apply now and join Chubb - where safety, quality, and careers come first.
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural backgrounds.
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