Role Overview The Operations Coordinator is an essential part of the National Operations Team, playing a central role in ensuring that customer deliveries are carried out smoothly, on schedule, and without unnecessary disruption. This role involves close coordination with internal teams—including Sales, Supply Chain, and Logistics—to align on customer requirements and deliver on service commitments. Strong communication and proactive planning are key to keeping all parties informed and maintaining high service standards across the board. This position is initially a 4-6 week contract role based in Macquarie Park, right by the metro. Key Responsibilities Delivery Coordination & Scheduling Organize and manage daily delivery plans to meet customer timelines. Work in partnership with logistics, service, and workshop teams to streamline delivery processes and ensure timely arrivals. Order Management & Prioritization Confirm order details for accuracy and coordinate with inventory to ensure stock is available and ready for dispatch. Prioritize tasks based on delivery urgency and business needs. Customer & Stakeholder Communication Act as a liaison between customers, delivery teams, and internal stakeholders. Provide regular status updates and manage communication around potential issues or delays. System & Record Maintenance Keep customer records and delivery details up to date in SAP. Log delivery feedback and performance data to help monitor trends and identify areas for improvement. Service Quality & Issue Resolution Respond to and resolve customer issues related to deliveries, ensuring a positive outcome and continuous improvement. Follow up on any service disruptions or delays to prevent future occurrences. Cross-Team Collaboration Work closely with state and national warehouse, workshop, and logistics teams, as well as third-party delivery providers, to support a unified approach to operations. Address operational challenges through joint problem-solving and proactive communication. Problem Solving & Continuous Improvement Anticipate potential delivery risks and take steps to minimize impact. Participate in internal initiatives focused on optimizing delivery performance and customer satisfaction. Customer Support Deliver professional and responsive service to customer inquiries, resolving issues efficiently and with care. Represent the company positively in every interaction, ensuring customer expectations are consistently met. Skills & Experience Required Experience using SAP or similar enterprise systems. Background in delivery logistics, operations coordination, or a comparable field. Excellent time management and organizational skills. Clear and effective communicator with a customer-first mindset. Strong attention to detail and commitment to service quality. Comfortable working in a fast-moving and evolving work environment. Please apply directly through this advert!