Key Role Overview
We are currently seeking a charismatic leader to spearhead our Waurn Ponds store, orchestrating seamless customer experiences and empowering team members to excel.
The ideal candidate will possess outstanding leadership skills, thrive in fast-paced environments, and be adept at resolving complex customer inquiries with poise.
* Responsibilities
Leadership Excellence
Lead a high-performing team by setting clear expectations, providing constructive feedback, and fostering an inclusive work environment that encourages collaboration and innovation.
Retail Expertise
Drive exceptional retail operations by ensuring impeccable store presentation, managing inventory effectively, and implementing strategies to boost sales and customer satisfaction.
Customer Service Champion
Deliver world-class customer service by addressing complaints efficiently, resolving issues promptly, and providing personalized solutions that exceed customer expectations.
Training & Development
Mentor and coach team members to enhance their skills and knowledge, ensuring they are equipped to provide top-notch service and meet customer needs.
Key Qualifications:
Skills and Qualities
Adept problem-solving skills with the ability to make informed decisions under pressure.
Excellent communication and interpersonal skills to build strong relationships with customers, colleagues, and stakeholders.
Strong organizational and time management skills to prioritize tasks, manage multiple projects, and meet deadlines.
Competitive remuneration package including discounts on Optus products and services.
Access to professional development opportunities through the OptusU Capability Institute.
Flexible working arrangements to support work-life balance.
Opportunities to connect with like-minded individuals through employee networks such as Express Yourself and Elevate.