**Job Number** 23080714
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**Why Join W Melbourne?**
- Full time role - flexible hours to fit YOUR life
- Work for the Largest Hotel Network in the World
- Advance your Career Globally
- Join a Multi Award Winning Hotel with a Two Hatted Restaurant, Award Winning Event Spaces and Award Winning Bar Design
- Competitive Salary and Exclusive Staff Benefits and Global Marriott Discounts
- Birthday Leave - Day in Lieu for your Birthday
***
- Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
- Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval.
- Transport guest luggage to and from guest rooms and/or designated bell area.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Supply guests with directions.
- Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed.
- Communicate parking procedures to guests/visitors.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
**About You**
- A passion to connect with our guests
- Posses a Full Australian Driver's License
- An energy and spark for customer service and guest experience
**HOTEL OVERVIEW**
W Melbourne is the rebel between the streets, taking its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.