Job Title
The role of Technical Support Specialist plays a crucial part in delivering efficient solutions and business processes to support customer requirements.
This position involves assisting with system enhancements on time, ensuring they meet customer needs and are delivered as per business objectives.
* Anticipating issues that may impact the company's performance
* Constructively challenging the status quo to develop solutions and resolve issues
* Assisting in the delivery of quality sustainable development solutions for projects and/or enhancements
* Conducting resolution of incidents and problems to ensure systems operate as required
* Mentoring and supporting an analyst team
This is an opportunity to play a significant part in shaping the future of the organization. You will be supported in the development of your career, with internal career prospects and flexible working arrangements.
To be successful in this role, you will need:
* Excellent verbal and written communication skills
* A customer-focused mindset
* Self-driven approach
You will have the opportunity to work with a collaborative team of passionate people who share a common goal to make a difference for customers, communities, and each other.
Requirements
* Experience in technology development or technology support roles
* Expert knowledge of UNIX commands and shell scripting
* Experience in monitoring and health-check of UNIX-based environments
* Support of Prod/non-Prod environments on High Availability and Disaster Recovery
* Experience in Incident, Problem, and Change Management
About the Organization
The organization is a collaborative team of passionate people who share a common ambition to make a difference for our customers, our communities, and each other.