SAGE Automation, a Tetra Tech company, is Australia's leading independent industrial automation and control systems integrator and a recognised leader in the design, delivery and support of industrial and electrical control solutions. SAGE Automation is also part of the SAGE Group which brings the best thinking to critical industrial operators across the Water, Energy, Defence, Transport, Manufacturing and Resources sectors.
We have an exceptional opportunity for a customer focused Support Engineer to join our National Operations Centre (NOC). The NOC provides clients with remote monitoring services and direct access to a dedicated control system expert to talk through issues or resolve faults remotely.
As a NOC Support Engineer at SAGE, you will be responsible for assisting the delivery and support of complex control systems and equipment. You will be required to plan and organise their time effectively to complete assigned works and provide technical support to both internal and external customers, when escalation events occur.
In this role you will:
* Apply creativity and resourcefulness to resolving problems that arise from engineering and support tasks and apply concepts and strategies that may require non-traditional methods to achieve overall results.
* Provide high-quality customer service and maintain strong customer relationships.
* Implement safety plans and apply a safety-first approach to every aspect of support delivery.
* Provide the first response and/or support the resolution for all new and urgent works as required.
* Identify and mitigate technical risk, escalating high risk items to senior team members and management.
* Manage the quality of technical deliverables.
* Mentor and support the technical development of Automation Technicians.
* Accurately document support and maintenance records and ensure they are kept up to date.
Skills & Experience:
* Appropriate engineering qualification plus a minimum of 5 years automation experience as a Technician working with SCADA, PLC and Industrial Networks, including Siemens and Citect in particular.
* Demonstrable knowledge of good engineering practices and principles.
* Strong communications skills with the ability to convey complex situations both verbally and in writing.
Join an industry leader:
SAGE Group offers you the opportunity to:
* Develop your career with industry leading training and development.
* Gain exposure to a diverse range of projects and industry sectors.
* Achieve competitive remuneration and employee benefits.
SAGE Group is committed to providing a work environment in which everyone is included, treated fairly, and with respect. We are an Equal Opportunity Employer that supports a diverse and inclusive workforce and would like to encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islanders.
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