Job Description
This is a permanent, part-time opportunity at our branch.
* We are seeking a skilled professional to support customers in the moments that matter most.
Your Key Responsibilities
* Provide exceptional customer service and engage with customers both in-branch and over the phone.
* Connect customers with suitable banking products and services.
* Drive sales through referrals to specialists in home loans and business banking.
About You
* No prior banking experience? No problem. We provide comprehensive training on our banking products and services.
* You will work collaboratively with colleagues to achieve business objectives.
* You will be responsible for delivering exceptional customer experiences across various touchpoints.
What We Need
* A high-performer with unique ability to gauge and nurture strong customer relationships.
* Superior communication skills and experience in a customer-facing environment.
* Resilience, tenacity, and an ability to flex - no two days and no two customers are ever the same.
* A proven ability to meet and exceed performance KPIs with an uncompromising commitment to delivering exceptional customer service.
* Comfortable when working with numbers and adept at navigating multiple systems.
Why Join Us?
We offer a fantastic team of people with a can-do, supportive structure. We aim to create better futures together and provide one big, supportive team to help us achieve this purpose. As an equal opportunity employer, we value diversity and flexibility, and champion inclusion.
Our Benefits
* Competitive remuneration package.
* Generous paid and unpaid parental leave for nominated primary and support carers.
* Industry-recognised qualifications and career planning tools.
* Paid volunteer or community work opportunities.