Salary: $73,742.00 per annum + superannuation
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* Full Time, Fixed Term
* Hybrid working model – 3 days per week in office
About the role:
The Claims and Recovery Support division has been established to focus on supporting the recovery and return to work of injured workers.
This team is responsible for ensuring that every worker with complex injuries receives timely support towards optimal health and functional recovery through weekly payments, treatment, and support.
Collaboration across the team and division is crucial to achieving this goal.
Key Accountabilities:
* Ensure timely delivery of weekly payments and treatment and support reimbursements
* Support completion of relevant documents for timely access to required supports and services
* Identify and obtain additional information needed to process weekly payments and treatment and support needs
* Work closely with colleagues to ensure required appointments and bookings are in place, engaging effectively with injured workers and health providers
* Complete Access to Information requests, Child Support Payments, and other administrative functions to support injured workers
About You:
You are an experienced administrator with a background in claims processing, auditing, accounting, contracts, or information technology.
Your strengths include effective communication and organisational skills, as well as a person-centred approach to your work.
Additionally, you will possess the following skills and experience:
* Previous experience managing workers compensation claims, preferably in Victoria
* Background in claims processing, auditing, accounting, contracts, or information technology
* Understanding of the Victorian workers compensation scheme, legislation, and policies
* Excellent communication and interpersonal skills, and a team-player attitude
* High attention to detail and organisational skills
* Excellent time management skills and ability to prioritise tasks
* Ability to work with different IT applications
Qualifications:
* Relevant tertiary qualifications and/or equivalent experience (desirable)
* Working knowledge of insurance and medical terminology (desirable)
* Ability to use Novus and ACCtion systems (desirable)
We value diversity and inclusion:
At our organisation, we believe that a diverse workforce is essential for delivering the best outcomes for the community.
We encourage applications from all people, including those from First Nations communities, people with disability, and individuals from diverse cultural backgrounds.
Join Our Team:
We are committed to providing a safe and inclusive work environment for all employees.
If you share our values and are passionate about making a difference in the lives of others, please submit your application via our formal channels.