Position Overview
Proudly Australian, with over 40 years in the business Pirtek specialises in mobile "on-site" service and replacement of hydraulic and industrial hose and fittings. Pirtek is one of the few industrial franchises in the world.
Being a global network of local businesses, the Pirtek structure means that everyone is driven to succeed individually, yet are supported by the network who are a phone call away for any query, troubleshooting or resource where needed.
The people in our network provide an incredible database of knowledge. When it comes to doing what we do best, there's no greater collective experience, or know-how, than at Pirtek. Pirtek is a unique place where everyone feels like family, and are treated as equals. If Pirtek people want to trial a new idea, they're given the opportunity.
Reporting & Role
Reporting to the CSR Sales Manager, the CSR will be an independent, motivated and enthusiastic sales representative who will continue to develop and manage the existing customer base whilst building new business prospects at the assigned Franchise location. Key functions and responsibilities include but are not limited to sales growth and business development. Tasks will include the development and support of the execution of channel plans through Pirtek's sales and marketing teams by engaging directly with customers to achieve marketing, sales, and profit goals.
Key Responsibilities
Developing trust relationships with a portfolio of the Pirtek customers, acquiring a thorough understanding of their needs and requirements, and expanding the business relationships with existing and target customers by proposing value adding solutions that meet their requirements and business objectives.
* Accountable for the sales development of the market segment in their Franchise location.
* Analyze the market segment within the assigned territory and identify potential and existing customer accounts with opportunities for Pirtek Fluid Systems products and services.
* Implement direct sales strategies including conceptual changes to traditional business methodology that will obtain business from new and existing accounts via a planned and proactive business approach.
* Work with franchises to build successful and acceptable levels of sales, profitability, promotional and technical expertise.
* Complete all weekly and monthly reports before or by the due date set.
* Achieve sales targets as set by the CSR Sales Manager for the assigned market sector and the territory/region allocated.
* Ensure that all records are maintained in a secure and readily retrievable manner, for the required duration. This includes up to date CRM and sales opportunity pipelines.
* Effectively manage the sales opportunity pipeline for the assigned Franchise location, increasing sales within the existing customer base and growth of new customers.
* Customer Acquisition: Develop, plan, and execute recent customer acquisition strategies.
* Ability to travel 4 days on the road (customer engagement) and 1 day in office (Administration tasks) to ensure the completion of customer call cycles with planned visitation and cold calling components.
* Operate within provided account discount structures and relevant trading terms and the implementation of contract guidelines.
* Ability to collaborate with Sales and Marketing Departments including the professional roll‐out of product range promotions, ensuring that campaigns are well executed.
* Manage customer expectations and execute the sale of products and services as the industry's most preferred or best solutions, realizing market leadership.
* Ability to achieve sales KPIs with the primary focus to be revenue growth and gross margin.
Other Responsibilities
* Attending regular and ad hoc meetings as required.
* Attending and participate in all company training.
* Displaying and ongoing commitment to the 8 Pirtek Promises in all interactions with colleagues, customers, and other internal and external stakeholders (Environment & Safety, Respect, Honest & Integrity, Accessibility & Response, Customer Service, Products, Knowledge, and Image & Representation).
* Provide routine reporting as scheduled and ad hoc as required.
* Any other tasks as directed by Management.
Vehicle Use
* Ensure company car is clean and tidy.
* Any grievances are communicated in a timely manner, e.g., road accidents.
* Ensure company vehicle policy is adhered to.
* Regularly scheduled maintenance including servicing, inspections, and adherence to manufacturer guidelines.
* Monitoring fuel consumption and ensure optimal efficiency, reducing operational costs without compromising speed of service.
* Safety and compliance: ensuring all safety features are functional, following traffic regulations, and conducting regular safety checks to mitigate potential risks.
* Monitoring the vehicle's usage to
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