Customer Relationship Specialist - Adelaide
BOQ Group Adelaide, South Australia, Australia
2 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
About The Role
Do you have a passion for customer service and want to work with a driven, supportive, and fun team?
At the BOQ Group, we believe in the power and potential of people. We are excited to grow our Adelaide team and offer the right candidate an exciting career in banking.
If you’re ready to jump in with both feet, then we want to hear from you!
The purpose of this position is to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs, provisioning relevant financial products and services, and facilitating referrals to specialist teams where required.
The role works closely with the Branch Manager to develop customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs, and coaching Customer Service Officers.
About You
As an experienced Customer Relationship Specialist, you will be a passionate, high-performing operator who consistently delivers an outstanding customer experience.
Experience in retail banking, with exposure to consumer lending, is advantageous.
Your drive to build long-lasting relationships and create positive customer experiences will set you apart.
You will be a key contributor to a collaborative team environment, always willing to go above and beyond for your customers and colleagues.
Your personalized approach to every customer interaction, combined with a "can do" attitude, will ensure success in all aspects of your role.
You will confidently learn and use a variety of technical financial systems, showcasing your excellent written and verbal communication skills and strong attention to detail.
About Us
BOQ Group is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees.
Our brands include Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each with its own customer audience and brand personality, sharing the goal of building social capital through banking.
Our inclusive vision fosters a workspace that values difference and creates new possibilities, where our people feel confident to bring their best selves to work every day.
Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity across BOQ Group.
Our Benefits
We offer a comprehensive benefits package designed to support your professional and personal growth, including:
* Flexible working arrangements
* Discounted financial products
* Salary sacrificing options
* Paid parental leave with no minimum requirements
* Purchase additional annual leave
* Discounted private health insurance
* Employee Assistance Program (EAP)
* Access to employee network groups (First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, accessibility groups)
* Pride in Diversity membership
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How To Apply
To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.
BOQ Group encourages diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value, and include people of all backgrounds, genders, expressions, sexualities, cultures, bodies, and abilities. When applying, please share your pronouns and any reasonable adjustments needed for the interview process.
If successful, background screening will be required to comply with the Anti-Money Laundering and Counter Terrorism Financing Act, including identity, reference, criminal, immigration, qualification, and bankruptcy checks.
Please no agency applications.
Referral Program
This role is eligible for our Referral Bonus Program (internal employees only). To refer a friend, follow these steps:
* Follow this link: External Job Advert
* Click on Send job to a friend
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
Job Functions & Industries
* Finance, Health Care Provider, Customer Service
* Banking, Hospitals and Health Care, Financial Services
#J-18808-Ljbffr