Benefits Free on-site parking Full-time hours, Monday to Friday – 8:30 - 5pm Be part of a long-tenured, knowledgeable, and highly supportive team Modern office with on-site lab and training facility Step into a stable, high-performance global medical company About the Company This global healthcare organisation designs and manufactures premium products used by clinicians across medical, dental, and diagnostic environments. With a strong customer-first reputation, they combine clinical innovation with a high-touch, service-driven approach across ANZ. The Sydney office serves as the company’s flagship training site, offering in-house training, technical servicing, and secondary warehouse. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in St Leonards, you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP Manage incoming customer calls (15–20 per day) and online chat Coordinate local urgent deliveries and pick-ups via courier Support with outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP S4 Hana highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing