Job Title: Cosmetic Skin Clinic Manager
Location: Pimlico (next door to the Mater Hospital)
Employment Type: Full-time
Salary: Competitive, based on experience
About Us:
PAUSE Cosmetic Skin Clinic is an advanced, evidence-based medical cosmetic skin clinic specialising in anti-ageing treatments and remedial massage. Our philosophy is rooted in science, offering clinically proven therapies designed to rejuvenate, restore, and enhance natural beauty. With a focus on innovation and excellence, we create a serene and luxurious environment where clients can experience the highest standards of care.
Job Overview:
We are looking for an exceptional Cosmetic Skin Clinic Manager to take the lead in delivering an unparalleled client experience while driving business growth and team success. This role requires a strong leader with a passion for aesthetics, wellness, and customer service, as well as the ability to manage and inspire a high-performing team in a premium medispa environment.
Key Responsibilities:
* Oversee the seamless daily operations of the spa, ensuring an outstanding experience for every client.
* Lead, mentor, and develop a team of skilled therapists, receptionists, and support staff to maintain a culture of excellence.
* Implement innovative marketing strategies to increase bookings, retain clients, and grow revenue.
* Monitor and optimise financial performance, including budgeting, sales targets, and cost management.
* Ensure all treatments and services adhere to the highest clinical and hygiene standards.
* Manage stock levels, supplier relationships, and procurement of premium skincare and wellness products.
* Handle client enquiries, concerns, and feedback with professionalism and efficiency to maintain exceptional service standards.
* Organise continuous training and professional development to keep the team at the forefront of industry advancements.
What We're Looking For:
* Proven experience in spa, wellness, or aesthetic clinic management.
* Exceptional leadership and team-building skills.
* Passion for client experience, with a track record of delivering five-star service.
* Strong commercial acumen, with experience in sales, marketing, and business development.
* Knowledge of medical aesthetics, anti-ageing treatments, and wellness trends.
* Proficiency in booking, scheduling, and CRM software.
* Adaptability and ability to work flexible hours, including weekends and holidays as needed.
What We Offer:
* Competitive salary with performance-based incentives.
* Exclusive staff discounts on treatments and retail products.
* Career progression opportunities and ongoing professional development.
* A dynamic and supportive team in a luxury, results-driven environment.
If you are an ambitious, results-driven professional eager to make an impact in the world of advanced aesthetics and wellness, we want to hear from you
How to Apply:
Please submit your CV and a cover letter detailing your experience and why you are the perfect fit for this role to *****@pauseclinics.com.au We look forward to welcoming an inspiring leader to our team
PAUSE Cosmetic Skin Clinic is an equal-opportunity employer and welcomes applicants from diverse backgrounds.