Overview
Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and since then we have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination.
In this permanent full time Customer Service role, you will be providing tools, information and education to people living with a disability and/or their carers via inbound calls and emails within a contact centre environment. As our customer’s first contact with Plan Partners, you will need to assist people professionally, patiently and with empathy as you provide support, problem solve and triage queries from your customers.
As a Customer Care Team Member you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions. You will be the first point of contact for customers, service providers and support coordinators, responding promptly, helping with enquiries and resolving issues.
Your role will include:
#J-18808-Ljbffr
📌 Customer Care Team Member
🏢 Plan Partners
📍 Mount Gambier