We're an AI startup focused on improving healthcare communication. Our mission is to strengthen the human connection at the heart of healthcare.
The role
We're looking for a Product Manager to build AI agents that manage the operational backbone of clinical practice across voice, SMS, and email. You will own the product direction for Heidi's Comms product, partnering closely with engineering and GTM, and you will pick up an existing operation in either our Sydney or Melbourne office.
What You'll Do
* Own product strategy and roadmap for Heidi's AI communication agents, setting clear goals and being held accountable to achieving them.
* Scope and ship new agent capabilities from concept to production, working directly with engineering and design.
* Spend significant time with customers to understand their operational workflows, pain points, and what good looks like in their environment.
* Translate complex clinical scenarios into precise agent specifications that engineering can build against.
* Own agent reliability and quality across voice, SMS, and email channels.
* Set measurable targets for agent performance and build the feedback loops to improve them.
* Align your roadmap with commercial needs so product capability reflects what customers are buying.
* Work with integration partners so agents can read and write real clinical data.
* Watch voice AI and agentic developments; decide when new capabilities should change your approach.
Typical achievements
* Spent three half‐days in clinics watching front‐desk staff screen referrals, chase no‐shows, and coordinate pre‐operative prep by phone, mapping the full sequence from referral arrival to patient confirmation.
* Identified why 13 of 15 outbound calls in a gastro practice went to voicemail, and shipped a channel fallback: call fails, SMS sent, scheduling link follows.
* Written an agent workflow spec for a multi‐step pre‐operative preparation sequence that engineering could build without ambiguity: triggers, decision points, failure states, escalation to human.
* Built a relationship with two clinic office managers who now give you direct, unfiltered feedback on what the agents get wrong and what patients actually say when they pick up.Observed an agent hallucinate an appointment time during a live call, diagnosed the root cause (context window truncation), and shipped a fix before end of week.
What You'll Need
* BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related).
* 3+ years in product, operations, or technical roles, though we care more about what you've shipped than years on the clock.
* A romantic streak about software and a belief that great design transforms someone's day.
* Strong customer empathy from spending real time with the people who use what you build.
* Ability to translate messy real‐world processes into structured systems.
* You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them.
* Fluency with core LLM concepts and systems (prompting, fine‐tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user‐facing products.
* You default to building over requesting.
* Strong opinions, weakly held; you'll shift the room when you're right.
* Data fluency with diagnostic teeth; you can read logs and distinguish a model problem from a design problem from an integration problem.
Qualifying questions
* Are you an execution powerhouse?
* Have you shipped something this week?
* Are you good at games?
* Did you have a weird teenage hobby?
* Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
* Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Benefits: We offer a generous $500 annual development budget, serious equity, flexible schedules, and a focus on mental health.
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