Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.The RoleAs a Customer-Focused Billing Specialist, you’ll play a key role in supporting our clients by resolving billing issues, ensuring accurate invoicing, and delivering a seamless customer experience. This role is ideal for someone with a strong understanding of billing processes and a genuine passion for helping customers.Key ResponsibilitiesYou’ll manage a queue of billing-related cases, working directly with customers to address and resolve their concerns. Your day-to-day will involve investigating discrepancies, reconciling accounts, and collaborating closely with internal teams including Sales, Account Management, and Finance. You’ll use tools like Salesforce and NetSuite to ensure every transaction is accurate and clear.What We’re Looking ForWe’re seeking someone with a background in billing, accounts, or finance who also brings excellent communication and problem-solving skills. Experience with Salesforce and NetSuite is highly regarded, along with a strong attention to detail and comfort with Excel. Most importantly, you’ll bring a customer-first mindset and a proactive approach to resolving issues.Preferred ExperienceExperience in a customer service or client-facing role within a billing or finance teamFamiliarity with NetSuite, Salesforce, and ticketing tools such as Service CloudAbility to reconcile accounts and interpret financial dataJoin the Kaseya growth rocket ship and see how we are #ChangingLives !Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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