Customer Support Specialist
This role requires an exceptional individual who can provide top-notch customer service and sales support over the phone or via email. As a frontline troubleshooter, you will utilize your excellent communication skills to resolve customer issues and concerns efficiently.
Main Responsibilities:
* Resolve customer complaints through effective communication and problem-solving
* Provide superior customer service, ensuring a positive experience for every interaction
* Stay up-to-date with our products and services to enhance customer satisfaction
* Foster strong relationships with customers to encourage loyalty and repeat business
* Assist customers with order placement, tracking, and processing
About This Role:
We are seeking a talented professional who is adept at navigating computer systems to manage customer interactions and records. The ideal candidate will be able to analyze situations critically and think creatively to find solutions to customer issues.
Key Qualifications:
* Previous customer service experience preferred but not essential
* Excellent verbal and written communication skills
* Ability to remain composed in a fast-paced work environment and under pressure
* Adept at utilizing technology to manage customer interactions and records
Benefits:
* Employee discounts on products and services
* Quarterly incentive scheme
* Employee Assistance Program to support mental wellness
* Comprehensive training program to equip you with necessary skills and knowledge