Hays Recruitment are seeking a passionate Resident Lifestyle Manager for a dedicated not-for-profit.
Your new company
Our client has a long-standing history supporting communities across Queensland and Victoria, delivering more than 200 services in over 100 locations. Backed by thousands of dedicated staff and volunteers, it supports tens of thousands of people each year through a wide range of community and care services, including family support, housing, home care, retirement living, and aged care. Its work is grounded in compassion and a strong commitment to supporting people through all stages of life.
Your new role
As the Residential Lifestyle Manager, you will lead the delivery of high-quality, non-clinical services that shape residents’ everyday living experience. This role oversees hospitality, food services, cleaning, maintenance, lifestyle support, and volunteer coordination to ensure a safe, welcoming, and engaging environment. The position champions excellent customer service, operational efficiency, food safety, and compliance with aged care standards, while fostering a culture of care, responsiveness, and continuous improvement. As a member of the Seniors Living leadership team, the role plays a key part in enhancing resident wellbeing through consistent, resident-focused service delivery.
Key Responsibilities
* Lead non‑clinical teams, volunteers, and students to deliver high‑quality, resident‑centred services aligned with organisational values and aged care standards.
* Foster a strong customer‑care culture, positive team morale, accountability, and effective performance management.
* Deliver inclusive, engaging, and culturally appropriate lifestyle programs, communications, and resident engagement activities.
* Respond to resident feedback and complaints with empathy, professionalism, and timely resolution.
* Oversee food services, cleaning, laundry, and maintenance to ensure safe, nutritious, compliant, and well‑maintained environments, including HACCP, GMP, and Quality Standard 6 compliance.
* Conduct service audits, safety walks, and risk escalation to support a zero‑harm workplace.
* Manage budgets, workforce planning, suppliers, stock control, training, and legislative compliance.
* Monitor KPIs, audit outcomes, and quality systems to drive continuous improvement, accreditation readiness, and organisational strategy.
What you'll need to succeed
* National Police Certificate (or ability to obtain)
* Working with Children Check (Blue Card) (or ability to obtain)
* Child Safety and Personal History Screening (LCS), where required
* NDIS Worker Screening Check, where applicable
* Current Influenza vaccination (or ability to obtain)
* COVID‑19 vaccination (or ability to obtain)
* Willingness to undergo a National Personal Insolvency Check
* Experience in aged care or healthcare hospitality environments and operations
* Intermediate computer skills (Word, Excel, Outlook, PowerPoint)
* Certificate IV in Community/ Hospitality / Commercial Cookery (or equivalent experience)
* Food Safety Supervisor Certificate
* Strong knowledge of HACCP, GMP, and food safety legislation
* Understanding of Standard 6 Food and Nutrition requirements (desirable)
* Fire Safety Advisor (FSA) accreditation or willingness to obtain (desirable)
What you'll get in return
If successful, you will enjoy a generous salary packaging up to $18,549 tax-free, a supportive team environment, access to wellbeing and employee assistance programs, retail discounts, professional development, and opportunities to grow within a purpose-driven organisation.
What you need to do now
If you're interested in this role, please forward an up-to-date copy of your CV to ************@Hays.com.au, or call Kerry Martin now on 07 4417 1***.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.#2987412