As a key member of our dynamic HR team, you will play a pivotal role in supporting the successful operation of our hotel. Reporting to the Director of Human Resources, you will be supported by an HR Coordinator and work closely with hotel managers and colleagues to embody the InterContinental brand values and execute a range of generalist HR processes and functions.
Key Responsibilities
* Work within a small HR team to ensure seamless daily operations and exceptional service delivery.
* Perform a range of generalist HR functions, executing with efficiency and accuracy to a high standard.
* Assist with IR matters and provide timely advice, ensuring hotel policy and legal compliance.
* Plan and execute colleague engagement initiatives, social events, and recognition programs.
* Collaborate with external partners to source talent and create recruitment pathways.
* Support leaders with rostering, award interpretation, and compliance with Australian employment legislation.
* Champion a safe, inclusive, and sustainable workplace, supporting WH&S and WorkCover processes and ensuring safe work practices are upheld.
* Coordinate training activities, including mandatory learning and development programs.
* Support performance management cycles and assist leaders with development and growth queries.
* Conduct engaging orientation and onboarding sessions to help new colleagues feel valued, supported and connected from day one.
* Collaborate with leaders, facilitate contract development and drive compliance with onboarding procedures.
* Serve as a friendly, professional and reliable point of contact for workplace concerns, colleague welfare and HR and Payroll related questions from hotel colleagues.
* Maintain the HRIS and employee records, ensuring data accuracy and confidentiality.
* Champion a collaborative culture by facilitating open communication, recognition initiatives and opportunities for cross-functional teamwork.
* Maintain Heart of House and colleague-facing areas, keeping communication boards and shared spaces up to date with current collateral, announcements and engagement materials.
* Contribute to signature hotel projects that elevate the employee journey and enrich the guest experience.
Requirements
* A bachelor's degree in Human Resources or a related discipline.
* Previous HR Advisor or equivalent experience within the Hotel, Tourism or Hospitality Industry is desired.
* A people person who enjoys interacting with all levels of the business and is comfortable juggling multiple tasks and priorities.
* Excellent personal presentation and a polished and professional demeanour.
* Proactive, reliable and trustworthy, with the ability to work autonomously, and take accountability for workload.
* Attention to detail and accuracy in all work, displaying the highest level of personal integrity.
* Strong communications skills to guide, confidentially influence and build professional rapport with internal and external stakeholders.
* Tech savvy with IT literacy in Microsoft Office suite, HR systems (preferred) and able to learn new systems easily.
* Able to solve problems and stay calm in busy, fast-paced situations.
* Full working rights within Australia with no restrictions.
Benefits
* Lunch provided daily, free of charge in the colleague dining room.
* Complimentary dry cleaning of duty attire.
* Paid birthday leave.
* Proactive paid wellness and mental health days.
* Access to IHG One Pass colleague accommodation and dining discounts across our global IHG Hotels network.
* Access to Perkbox, a discount platform for all your favourite brands and retailers.
* Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
About Us
Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve and in return we'll reward all your hard work with a great salary and benefits.